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FAQ- Contacting Customer Support

If you have any general inquiries about how to enjoy loud environments without hurting your ears by using our Micro EarPlugs, or if you have questions about our website, please provide relevant details such as the product's name, your query, and the specific section of the website you need assistance with. 

Order Questions

For inquiries regarding your order, kindly provide your order number and specify your desired delivery date.

Returns/Exchanges

If you require assistance with processing a return or exchange for a different size, please include the following details:

  • Your order number
  • The name(s) of the item(s) you wish to return or exchange
  • The preferred replacement item(s)

Before initiating the process, please review our Return Policy to ensure compliance.

Mail-In Return

Upon approval, you will receive a prepaid return label to print, package your items, and drop them off with the designated carrier. Please allow 2-3 weeks for processing and refund completion. Refunds will be credited to the original method of payment.

Technical Issues

If you encounter technical difficulties during checkout or while navigating our website, we recommend trying an alternate browser and device. If issues persist, please contact us with the following information:

  • List of browsers and devices attempted
  • Screenshots of encountered errors, if possible
  • Detailed description of the issue experienced

Quality Issues

We apologize if your item arrived with a quality concern. Before reaching out, please provide the following details for prompt assistance:

  • Order number
  • Full photo of the item
  • Close-up photo(s) of the issue
  • Photo of the item's tag
  • Preferred resolution or outcome

While we cannot guarantee accommodation of all requests, we value your feedback and aim to address concerns promptly.

Exchanges

Please provide the following information to facilitate the exchange process:

  • Order number
  • Desired delivery date
  • Full photo of the item
  • Close-up photo(s) of the fit issue
  • Photo of the item's tag

We strive to accommodate your exchange request and appreciate your input.

Lost, Stolen, or RTS Packages

In the unfortunate event of a lost, stolen, or returned-to-sender package, please provide the following details for assistance:

  • Order number
  • Carrier tracking number
  • Confirmation of your shipping address

We will investigate the matter to identify the cause or delay and provide necessary support.

Thank you for choosing MicroEarPlugs.Com. We appreciate your trust in our products and services.