FAQs
Introduce your brand, products and vision statement and welcome customers to your store.
You asked, We Answered! Quick Guide. |
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| How can I Contact Micro Earplugs.Com ? | Please email us at info@MicroEarplugs.Com where our customer service team will be happy to help you with whatever you need! |
| Do You Ship Worldwide? |
Yes, of course. If the system does not show your shipping zone, it may need an update. We apologize for the inconvenience. Please send us a message via chat or an email at info@microearplugs.com to restore it. |
| Where Do You Ship From? | We ship from Texas US. |
| Can I Change or Cancel My Order? | As we aim to process orders as fast as possible, you must request any changes/cancellations within 1 hour of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. |
| What Payment Methods Do You Accept? | We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. |
| When Will My Order Be Processed? |
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped once it has been processed. Please note that we don't ship on weekends. If you want to rush your order or get it overnight, please email us at Info@MicroEarPlugs.com; we will happily process your order as soon as possible. |
| How Long Will It Take to Receive My Order? | Due to high demand, after your order is processed and shipped, it may take 2-3 days to arrive, depending on how far you are from our warehouse in Texas, US. |
| What If I need my Item Rushed with Expedited Shipping 📦 |
We offer expedited shipping for an additional $5 fee (which is added to your shipping fee). Expedited shipping is only available for customers in the US, excluding US territories or APO/MPO addresses. |
| What If I Don't Receive My Order? | You are eligible for a full refund if you receive a tracking number, and the carrier does not show proof of delivery within 30 days after shipping. |
| Will I Be Charged with Customs and Taxes? |
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please get in touch with your local customs office. |
| How do I return an item? | Please email us at: info@microearplugs.com |
| What if the Item (s) I received are defective/ incorrect/ damaged? | Don't hesitate to get in touch with us if you have received merchandise that is incorrect, missing, and/or defective. Please include: |
| Your order number. | |
| Photographs of the Item (s). | |
| All related references upon receiving your package. | |
| We will do our very best to resolve your case as soon as possible. | |
| When will I receive my refund? |
All refunds will be credited to your original form of payment. If you paid by credit or with a debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned Item or cancellation request. Please get in touch with the card-issuing bank with questions about when the credit will be posted to your account. If you have yet to receive credit for your return, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account. |